How do i cancel Subscription

Cancelling Dating membership 18 comments

Over the last few weeks we have been asked by users “how do I cancel my membership subscription?”

What is obvious about is that they don’t want to lose your custom, which – I think is fair to say, is pretty much the same for any online dating site.

Although the dating site does offer advice on closing your account, this cancelation advice is not as easy to find as the many upgrade buttons of the website.

Cancelling Match. mambership

To cancel your subscription and stop any further direct debits being taken:
1)to go to subscirption and you will see membership status,
2)go to cancel,
3)also make sure you cancle the direct debit on your bank account.
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Cancel online

If you want to cancel online,  you can check out this secure link- it will take you directly to the cancellation procedure page of

(click on the last question whilst you are logged in, to be taken to the cancellation page)

Remember to cancel your direct debit- as your subscriptions may still be taken even after you have applied to close your account.

17 Comments To This Article… add one

  • Christian Louboutin

    June 10, 2010, 12:33 am Reply

    Great article, i

    hope can know much information About it!

  • Jacob March

    August 8, 2010, 10:08 pm Reply at least from the UK site now require you to telephone them and you get a grilling before you can cancel. I’ve been trying to find out how to cancel, and if you search the help section on their website you will find the info there.

    They are an absolute rip off!

    Spread the word about them. Stay away!


  • AP

    September 29, 2010, 10:45 am Reply

    I agree with Jacob. A friend of mine (also with Match UK) was actually billed erroneously AFTER cancelling, they refused to give her a refund for the extra month claiming it was her fault. Seems like they’ve been spending all their money on ads at the expense of customer service and staff training. I mean, any company that forces you to call them to cancel your account really is taking the UNETHICAL route of pressuring you into staying with their service.

  • jim hutchinson

    November 27, 2010, 11:33 pm Reply

    They don’t seem to give advanced notice of the credit card charge and I think that is illegal. Maybe need to contact a few states’ attorneys general. I had put in a cancellation two months ago but reconnected with a girl and used the mail with full intention of not renewing the subscription. Last time they sent me a notice of automatic renewal this time not. I think there are more scams underfoot at

    • Online Dating advisor

      November 28, 2010, 8:13 pm Reply

      Hi Jim,

      If you have paid using your Credit card , I am pretty sure that you should have transaction protection for this sort of thing- usually to claim this money back you only need to show that you have cancelled a service prior to the advance charge.

      However the customer service team are usually quite good about this type of thing, give them a try first, explaining what you have described here.

  • Alan C

    November 30, 2010, 8:10 pm Reply

    I’ve just dropped in here after Googling how to kill my match subscription – I’ve cancelled before online once, no big deal.

    Looking today to see about cancelling I was perplexed to find them peddling this 0800 number to phone. How do I even know if my subscription is cancelled when I phone this number (because if they cock it up there’s probably no chance of getting the cash back)? Why can I not see for certain the automatic renewal status (I absolutely did not sign up to being automatically renewed)? It appears to be showing they will take the payment! They’ve got to be breaking some rule here……

    There seems only one course of action – phone them to cancel, check online to see if there is any obvious status change that confirms they definitely won’t take a payment. If not I’ll cancel my credit card with the supplier to ensure they can’t rob me of a payment.

    Thoughts? I’m APPAULED. This is quite frankly a DESPERATE method of retaining what few subscribers they have

    I’m going to spend the £77 joining a dancing class or something. At least then there’s a chance of talking to someone, without risk of being locked into a payment plan that you might never get out of.


    Yours Dischuffed,

  • Disgusted

    December 6, 2010, 9:06 pm Reply

    I cancelled my membership back in June of this year, and have just received a bank statement showing a 3 month subcription has been taken from my account! When trying to call the ‘customer helpline’, I was cut off three times when I explained what had happened.
    This is fraudulent behaviour and quite frankly is criminal.
    Any advice?

    • Online Dating advisor

      December 7, 2010, 6:34 pm Reply

      Hi, we hope that you have now managed to cancel your membership subscription.

      As we have mentioned before, there are several stages to canceling and the most important is to call your bank/credit card company and cancel the actual direct debit mandate.

      If you have forgotten to do this then you have a couple of options 1) call your credit card company and ask for it back 2) ask for a refund using the link above.

      Failing that , give us the details of your old account and some actual contact details for you and we will try to chase it up for you

  • J

    December 9, 2010, 3:31 pm Reply

    I cancelled my subscription to deactivate account..great, I’ll click on that!..or so I thought??…recieved an email saying account had been suspended.(Job Done)…. Then I go to my bank 2 months later and they have taken another payment out! Happy Christmas! NOT!
    I then called the Customer Service..some Callcentre in New Delhi? or The Congo? (Complete with Howler Monkeys)…..The adviser I spoke to, I couldn’t help but not understand…(language barrier)..she stated… (Dhat unles you can-cel da renuwal add not just deled it)??…… As I did in Spam then they are Free to help themselves to your Bank account…hmmm
    I then got them to cancel my subscription direct, recieved yet another email to confirm this and No offer of returning my funds?
    I informed them of the operation that they were running…and not a polite swift goodbye..(Crooks) (We take your monies Dhankyou pleease……)

    Cancel what you can with them and contact your bank, I wish I could walk in there and grab them by the throat!

  • angie wood

    January 23, 2012, 1:28 pm Reply

    dont want to be on dating sight no more ok cancel

  • greg klocke

    February 15, 2012, 7:13 pm Reply

    please cancel my membership

  • greg klocke

    February 15, 2012, 7:14 pm Reply

    please cancel my membership with

  • fortuna112

    April 22, 2012, 11:24 pm Reply

    pls cancel my membership and payments from i dont want it anymore!!!! :(


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  • Karen So

    March 28, 2014, 5:38 pm Reply

    This all sounds like a perfect CLASS ACTION LAWSUIT. I think that I’ll be looking into it and put an end. We’ll not only get our money back, but Match will go down and never get up again. EVER.

  • fran follari

    August 1, 2014, 10:21 pm Reply

    cancel please

  • Susan Everett

    October 6, 2014, 3:26 am Reply

    Today, 10/5/2014, I am cancelling my subscription. It is 9:23PM, before the deadline. I do not want to go through the hassle so many others have experienced. I will call tomorrow to confirm (10/6/14).
    Susan Everett

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